Lottery Organizational Units   Administration Department Communications Department Office of Financial Services Office of the General Counsel Human Resources Department Licensing and Charitable Games Department Information Technology Department Marketing Department Multicultural Affairs Procurement Department Security Department Office of Strategic Planning Trade Development Department Administration Department Phone: (202) 645-8018 Manages the lottery fleet, property, facilities, and inventory control system; provides mail and delivery services. Communications Department Phone: (202) 645-7900 Plans and develops public information services concerning the DC Lottery's goals, mission, benefits, and operations: develops and manages news media relations; publishes internal newsletters; provides writing and editing services. Office of Financial Services Phone: (202) 645-8006 Plans, implements, monitors, and maintains the financial program; has overall responsibility for the budgetary and accounting operations. Office of the General Counsel Phone: (202) 645-8026 Provides legal counsel and representation; manages all legal business of the agency. Human Resources Department Phone: (202) 645-8021 Provides personnel recruitment, staffing, and training support services; maintains human resource programs. Licensing and Charitable Games Department Phone: (202) 645-8041 Licenses retailers to sell lottery products and nonprofit organizations to conduct charitable games; provides guidelines for operating games in accordance with DC Lottery Board Statute and rules; monitors and inspects charitable game events to assure compliance with statute rules; develops and maintains effective outreach programs to increase the number of charitable organizations awareness of the statutory requirements of licensed gaming as fundraising tool. Information Technology Department Phone: (202) 645-8054 Plans, develops, implements, and manages the information technology systems and services for all lottery operations, including telecommunications. Manages the Information Technology (IT) operations of the gaming systems, internal control system, radio communications, landline, and the Local Area Network (LAN) services. Marketing Department Phone: (202) 645-8066 Develops and implements the strategic marketing plan; plans and produces advertising and promotional campaigns to generate revenues from lottery game sales; conducts product and consumers outreach and evaluation for product enhancement, positioning, and increased sales. Multicultural Affairs Phone: (202) 645-8010 Promotes an amicable and professional atmosphere among lottery staff, retailers, players, and affiliates through workshops, seminars, and mediation. Procurement Department Phone: (202) 645-7947 Procures goods and services for the Lottery. Issues solicitations and evaluates responses for contract award. Develops and implements internal procurement and contract procedures; prepares, reviews, and analyzes requests for proposals and contracts in compliance with governing regulations and operational needs. Security Department Phone: (202) 645-8080 Develops and administers centrally-directed security programs: directs security audits of manual and automated management control systems; investigates allegations of criminal activities, conducts safety inspections, and administers the Agency safety program. The Security Department is also responsible for disaster recovery and Occupational Safety and Health Administration (OSHA) compliance programs. Office of Strategic Planning Phone: (202) 645-8010 Provides support in the development, coordination, and implementation of the strategic plan according to the Agency mission, vision, and guidelines. Supports departmental planning by assessing the climate of the marketplace and the identification of any inhibiting factors that impact the revenue-generating ability or the integrity of its products; coordinates game design. Trade Development Department Phone: (202) 645-8090 Develops and implements a strategic sales plan, including comprehensive support and incentive programs for agents; promotes and sells instant games to agents; establishes, maintains and supports key accounts; solicits retailers to sell lottery products; provides guidelines for retailer operations; monitors and inspects agent locations for compliance with statutes and rules; trains agent and agent personnel to sell lottery products; recommends and coordinates installation and removal of lottery property at agent locations.